Privacy policy

Storing and processing data

This document is a privacy policy (“privacy policy”) of Noorus OÜ and its affiliates, which sets out how Noorus OÜ processes personal information about customers and other data subjects.

Noorus OÜ (Noorus SPA Hotel and Liivarand SPA Hotel) place the highest value on the satisfaction of its customers. To enable us to provide the best service possible to our customers and to fulfil our contractual relationships in an appropriate manner, Noorus OÜ collects and stores the data of its customers using the following principles. The existence of up-to-date data at Noorus OÜ ensures a correct and quick service for customers.

– Noorus OÜ undertakes to handle the personal data that has been submitted to it as strictly confidential and to protect the customer’s personal data from becoming unlawfully available to third persons through the use of effective IT security measures.

– Noorus OÜ protects the personal data entrusted to it from any unlawful use. During the processing of personal data, Noorus OÜ shall be guided by legislation, and the data shall only be collected in the amount necessary for the performance of the concluded agreements and for providing the best service to its clients.

– Noorus OÜ shall not release any personal information to any other persons, unless the obligation to release the data is based on legislation or the release of the data has been authorized by the person that they belong to.

– Noorus OÜ has the right to forward the personal data to Noorus OÜs authorized processors with the objective of utilizing the collected personal data for offering the best service possible to the customer. Noorus OÜ shall be liable for the actions of the authorized processors, and the authorized processors shall completely adhere to Noorus OÜ personal data processing principles. The chief processor is Noorus OÜ (postal address L. Koidula 19d, Narva-Jõesuu, telephone +372 35 67 100, e-mail info@noorusspahotel.com).

– Noorus OÜ may send its customers promotional offers or customer satisfaction questionnaires to improve its service quality. The customer may at any time opt out from receiving the abovementioned offers or questionnaires by informing Noorus OÜ of this.

– A customer has the right to withdraw its consent at any time and to request the deletion of his/her data from Noorus OÜs customer database by informing us via e-mail info@noorusspahotel.com

– Noorus OÜs employees are informed of the personal information protection principles and their obligation to protect confidential information, and they shall be liable for the breach of the above-mentioned obligations.

– Noorus OÜ shall store the personal data in its databases, and the person shall have the right to access their personal data and any information concerning their activities at any time. The person shall have the right to request at any time the making of amendments to his/her personal data, if the data has changed or if it is incorrect for any other reason.

– The personal data processed by Noorus OÜ shall include the customer’s first and last name, date of birth, citizenship, address, gender, telephone number, e-mail address, use of services and purchases at points of sale.

Please contact us if you have any questions about this Privacy Policy.

With great respect,
Yours Noorus SPA Hotel

Use of video surveillance
  1. Purpose of Video Surveillance

Video surveillance at SPA Hotels Noorus and Liivarand is carried out for the following purposes:

  • prevention of crimes and offenses;
  • ensuring the safety of hotel guests, their property, and the hotel’s property;
  • resolving disputes regarding injuries or property damage caused to hotel guests or the hotel.
  1. Placement of Cameras

Security cameras are installed only in specially designated and clearly marked areas:

  • public areas;
  • entrances and exits;
  • parking areas;
  • technical and service rooms.

Video surveillance is not conducted in hotel rooms, restrooms, changing rooms, or other areas where privacy is expected.

  1. Storage and Access to Recordings
  • Video recordings are stored for 72 hours from the time of recording.
  • After this period, recordings are automatically deleted unless preserved for incident investigation or legal proceedings.
  • Access to recordings is granted only to:
    • a member of the hotel’s management board;
    • head of the video surveillance service;
    • hotel’s legal counsel.
  1. Viewing of Recordings
  • Recordings may be viewed only upon submission of a digitally signed request (via ID card, Mobile-ID, or Smart-ID).
  • Viewing is conducted exclusively on the premises of Noorus Hotel.
  • The request must be justified by a legitimate interest.

Copies of recordings:

  • Are provided only to law enforcement agencies or courts upon official request in accordance with the Code of Criminal Procedure or the Code of Civil Procedure.
  • Private individuals are not given copies. However, they may be allowed to view the relevant part of the recording that concerns their legitimate interest.

No recordings concerning third parties are provided to private individuals. The only exceptions are official requests from state authorities.

  1. Requesting Recordings
  • A person may request access only to recordings concerning themselves, for example, to establish if an unlawful act was committed against them.
  • Viewing is conducted in the presence of an authorized representative of the hotel.
  1. Compliance with Data Protection Laws

Video surveillance and storage of recordings are conducted in accordance with:

  • the General Data Protection Regulation (GDPR);
  • the Estonian Personal Data Protection Act;
  • the hotel’s privacy policy.
BRONEERIMINE